Platform     Use Cases     Pricing     FAQ

WhatsApp Business API & Integration API
Open API for integration with CRM, Bot, Data, etc

WhatsApp Business API specialist

  • Whatsapp Business API as easy as On Premise
  • GDPR compliant & local servers in your country
  • Easy to integrate, based on WhatsApp API docu
  • Open API for integration with CRM, Team Inbox, Chatbot, Help Desk, etc
  • WhatsApp message sandbox
  • Highly performant API – 100% messages delivered
  • Highly scalable SaaS Pricing
  • Fast & automated self-service account activation
  • Full transparency on any account activation step

Retail & Facebook Advertising

Retail & Facebook Advertising

Make every store available for your customers through WhatsApp. Enable pre-orders, make your services available for your customers, integrate into Facebook via Click-to-WhatsApp Ads using their most popular app by connecting via WhatsApp Business API provided by 360dialog

Automotive

Enable all your IOT infrastructure with WhatsApp. Let your customers open their cars, switch their lights or heating on while using their WhatsApp interface. Just integrate with the WhatsApp Business API and make your product available through WhatsApp!

Automotive
Telecommunication

Telecommunication

360dialog can enable OTT services for Telcos within Telco’s own environment at scale. Serve your business customers also in their WhatsApp flows, starting the dialog from your website or via Click-to-WhatsApp ads from Facebook.

Fintech

Extend your sales activities with WhatsApp and equip large sales organisations with a GDPR compliant sales platform, based on the WhatsApp Business API. 

Fintech
Human Resources

Human Resources

Be available for your existing and future team with WhatsApp, the channel most of your team member already use. No extra app needed, just integrate your HR solution via 360dialog API and time tracking or HR solutions are available via WhatsApp!


Whatsapp Business API integration Platform as a Service (iPaaS) Pricing*

*Prices available from January 2021 and only for new WhatsApp Business Accounts or WhatsApp numbers

Special discounts for India, Brazil & Indonesia available! Please contact our sales team

Monthly License Fee per hosted WABA or Number Price is based on standard hosting & one year contract with pre-payment; month-by-month payment available with +25%
WhatsApp Session Messages or Conversations We NEVER charge any extra cost per session message or conversation!
Available Bandwidth Please check if your number has high volume peaks on messages. For more information please check WA docs
User-initiated & Business-initiated Conversations We NEVER charge any extra cost per conversation, WhatsApp fees will be passed through
Direct Access to WhatsApp Business API
Service Level
Monthly fee for dedicated Regional Hosting Within Google Cloud & Yandex Cloud
Standard Support Weekdays 10am – 6pm CET, via e-mail, 24h Response Time
WhatsApp Official Business Account (green badge) Upon approval
Professional

Most scalable
99 €
WhatsApp Session Messages or Conversations We NEVER charge any extra cost per session message or conversation!
Unlimited We NEVER charge any extra cost per session message or conversation!
Available Bandwidth Please check if your number has high volume peaks on messages. For more information please check WhatsApp Docs
Peaks up to 20 messages per second without latencies
User-initiated & Business-initiated Conversations We NEVER charge any extra cost per conversation, WhatsApp fees will be passed through
Direct Access to WhatsApp Business API
Processing of messages limited to 20 messages per second 1200 per min, 72.000 per hour
Service Level
>99%
Monthly fee for dedicated Regional Hosting Within Google Cloud & Yandex Cloud
from 10€
Standard Support Weekdays 10am – 6pm CET, via e-mail, 24h Response Time
WhatsApp Official Business Account (green badge) Upon approval
API only

Dev’s favourite
49 € Partner discounts available
WhatsApp Session Messages or Conversations We NEVER charge any extra cost per session message or conversation!
Unlimited We NEVER charge any extra cost per session message or conversation!
Available Bandwidth Please check if your number has high volume peaks on messages. For more information please check WA docs
Peaks up to 10 messages per second without latencies
User-initiated & Business-initiated Conversations We NEVER charge any extra cost per conversation, WhatsApp fees will be passed through
Direct Access to WhatsApp Business API
Processing of messages limited to 10 messages per second 600 per min, 36.000 per hour
Service Level
>98%
Monthly fee for dedicated Regional Hosting Within Google Cloud & Yandex Cloud
from 20€
Standard Support Weekdays 10am – 6pm CET, via e-mail, 24h Response Time
not included Community support available
WhatsApp Official Business Account (green badge) Upon approval
Enterprise
On-Premise / High-Availability
> 200 €
WhatsApp Session Messages or Conversations We NEVER charge any extra cost per session message or conversation!
Unlimited We NEVER charge any extra cost per session message or conversation!
Available Bandwidth Please check if your number has high volume peaks on messages. For more information please check WA docs
Ultra high bandwidth and auto-scale set-ups available
User-initiated & Business-initiated Conversations We NEVER charge any extra cost per conversation, WhatsApp fees will be passed through
Direct Access to WhatsApp Business API
API plus On-Premise set-ups available
Service Level
Monthly fee for dedicated Regional Hosting Within Google Cloud & Yandex Cloud
Standard Support Weekdays 10am – 6pm CET, via e-mail, 24h Response Time
WhatsApp Official Business Account (green badge) Upon approval

Please ask us for special rates, if you are an ISV or if you have demand for high volumes of WhatsApp Business API accounts! 

WhatsApp Business API FAQ

Can I create a WhatsApp chat bot with WhatsApp Business API?

Of course you can use the WhatsApp API to enable a bot for easy communication and chat. If you have any questions about the possibilities and the setup, we are happy to help you.

Can multiple employees answer WhatsApp requests via WhatsApp Business API centrally?

Yes, the 360dialog API solution can be used by one user, as well as by multiple agents as a web solution. Collaborative answering of WhatsApp requests is therefore very easy and clearly arranged.

Is the service data protection / GDPR compliant?

Using the WhatsApp Business API, 360dialog ensures legal and privacy-compliant use of WhatsApp in customer communications. When starting communication with a business, the customer submits a consent before using the WhatsApp service. Customer also proactively contacts customer service via WhatsApp and confirms the privacy policy. Also the customer can unsubscribe at any time with a simple word or command and request that their data be deleted.

WhatsApp messages between the 360dialog API and customers are end-to-end encrypted. WhatsApp cannot read them. Therefore this solution is more secure than email or many other messengers, that are not encrypted. Our hosting servers (where encryption and decryption happens) are located in certified data centers where our customers needs them to be hosted. 

What is also to be mentioned for customers using our API: We do not store any message data after messages are retrieved.

Is the integration of WhatsApp via WhatsApp Business API complex?

We deliver a solution, that has little technical effort on your side. Our API is very much based on the WhatsApp Business API, so your developers do not need any extra documentation. Our service is solving all the problems you would have to solve as a on-premise customer, but the API is based on the original WhatsApp API, so you will have all new features without delay and the UX of the original API.

What are the USPs of the WhatsApp Business API?

– The WhatsApp Business API enables Branded Messaging / ‘Verified Business’ 

– You can bring your own number (mobile, landline, toll-free)

– The WhatsApp API makes rich messaging within the communication with your customers available (images, files, location, videos, links, buttons) 

– With branded Stickers, interactive buttons and quick replies you can enhance and speed up any dialog with you customers

Can I connect existing CRM-, Contact Center- or HR- systems?

Yes, you can connect existing CRM systems with our solution via our API. Please contact us, so that we can understand and satisfy your exact needs.

Your WhatsApp Business Solution Provider


Checkmark Icon

Official API by WhatsApp for sustainable channel growth

Checkmark Icon

Messages are hosted by a verified channel partner

Checkmark Icon

Hosting of your data in local data centers

Checkmark Icon

Secure End2End Messaging

Checkmark Icon

Direct Access to the global WhatsApp team