As an official WhatsApp Business Solution Provider, 360dialog has built a unique network of software vendors offering multiple versions of Messaging and WhatsApp Team Inbox solutions with tons of comprehensive features.
Here we will take a dive into the best available solutions on the market.
All the Messaging Team Inbox Solutions presented here have access to the 360dialog WhatsApp API
What is a WhatsApp Team Inbox or Multi Agent Inbox?
In short, it is like a shared email inbox but for WhatsApp
In short, it is like a shared email inbox but for WhatsApp
For any modern business, managing customer communications is overwhelming and barely possible just with the WhatsApp Business app or WhatsApp Web. That is where a WhatsApp Team Inbox comes into play – it helps streamline your WhatsApp conversations and lets multiple members of your communication team collaborate on multiple devices from a single dashboard.
Conversations can therefore be tagged, prioritized and assigned between agent seats. No matter if you get 50 messages per day or many thousands, all are managed efficiently.
Connect WhatsApp with a Team Inbox to your business. A multi agent solution makes it easier for your team to manage customer communications!
Shared Multi Agent & Team Inbox Solutions for Messaging / WhatsApp
With the 360dialog WhatsApp API message data can be automatically transferred between your Team Inbox and your customers (with the 360dialog platform in between) to provide your customers with the best possible customer experience. The following comparison only focuses on solutions including WhatsApp Business API access and their respective pricing.
Communicate efficiently with your target group
WhatsApp plus additional communication channels (Facebook Messenger, Instagram DM, Viber, Telegram, WeChat, Google Business Chat, etc)
Only 2 agents within the base plan, multi-agent seats within enterprise plans
Monthly price per seat from €89 (1 Seat) down to €14,95 (20 Seats)
Message templates for WhatsApp
Multichannel Website Widget
Contact Center / Address Book
GDPR compliant
Android & iPhone App available
Monthly plans: €89 Starter to €299 Advanced
Recommended when you need a multichannel inbox, scaling at a reasonable cost
WhatsApp team inbox plus multiple communication channels (Facebook Messenger, Telegram, Threema, SMS, Website Chat)
Monthly price per seat from €90 down to €22,5
Website Messenger – feature-rich chat widget with canned messages, media support, voice, video calls and screen sharing
Live Translation – AI-powered translation engine, customer’s messages translated to your language and vice versa
AI Automation Hub – automate your communications with AI-powered chatbots, smart FAQ and interactive contact forms, all connected to a central knowledge base
Chatbot API – connect your existing chatbots
CRM, Help Desk, and E-commerce integrations (HubSpot, Salesforce, Pipedrive, Jira, Zendesk, Helpscout, Slack and many more)
GDPR compliant and hosted on German servers
Monthly plans: Including WhatsApp from €100 per month, 10% off for a yearly plan
Recommended when you look for an all-in-one solution that offers website chat, messaging and AI automation
