Torstraße 61, 10119 Berlin, Germany
360dialog, the official WhatsApp BSP welcomes you
Our team of experts will help you find the right setup for your communication via the WhatsApp Business API:
360dialog GmbH, Torstraße 61, 10119 Berlin, Germany
Managing Director: Gerrit Rode
Commercial Register: Berlin-Charlottenburg, HRB 144188 B, VAT ID: DE815382679
This Website is operated by 360dialog GmbH, Torstraße 61, 10119 Berlin
The protection of your personal data is of high importance to 360dialog GmbH (together with its affiliated companies hereinafter referred to as “360dialog”). 360dialog respects your privacy and recognizes that it is necessary to adequately protect the “personal data” that you submit to us or that we collect on the website 360dialog.com (the “Website”) or from you using the Website.
Type and collection of personal data
360dialog collects personal data during various activities that you perform when visiting our website. In detail, these are:
Visiting individual pages of our website: some data such as cookies, Internet domains or IP addresses are automatically collected and processed when you visit our pages. They are collected for technical reasons and to maintain and improve the functionality of our website (see sections “Cookies and IP addresses”, “Google Analytics”, “Hubspot” and “Tealium IQ”)
Request for information material (e.g. a product demo, white papers, analyst reports, etc.): job title, first and last name, company name, e-mail address, telephone number and your consent to store and process this information. We collect this data in order to contact you and to send you the requested material.
Registration for 360dialog events: job title, first and last name, company name, postal address, e-mail address, telephone number and your consent to store and process this information. We collect this data to process the registration and to be able to contact you if necessary.
Registration for the 360dialog newsletter (e-mail and Web Push): job title, first and last name, e-mail address, industry and, optionally, company. We collect this data in order to provide you with the latest information about our product.
If you visit our Website and access data, your Internet browser automatically transfers log information to our server. Such log information includes the URL of the referring website, date and time of request, name of the retrieved website, the quantity of data transmitted, the type of your browser and its version, etc. Such information is not personal data and cannot be attributed to any specific individual.
This log information is solely used for statistical purposes and is neither transferred to any third party nor combined with any other data.
Disclosure of personal data
360dialog uses the services of external service providers, currently HubSpot Ireland, Ltd. (HubSpot Ireland, Ltd. may have personal data stored and processed in the USA by HubSpot Inc. on the basis of EU standard contract clauses), to contact website users, to submit offers and/or to carry out marketing activities (including joint marketing activities with third parties). These service providers have been carefully selected by 360dialog and commissioned in writing. They are bound by 360dialogs instructions and are regularly checked.
Cookies and IP-addresses
“Cookies” are small bits of information that are stored by a web server on the user’s hard drive. Cookies are a widely used industry standard and are used on most major websites for the following purposes: Recording activities, identifying usage patterns, carrying out promotions, improving the services and products offered to the user, improving website navigation for the user, exchanging overall website usage statistics with 360dialog’s external service partners. The stored information can be downloaded from the 360 dialog server that generated the cookie. This allows 360dialog to personalize, monitor or control the use of the website; to automate access, data input functions (e.g. login information) or any downloads performed during your visit to the website, and to adapt the appearance and presentation of the website to your preferences and interests. The cookies also enable 360dialog to track the use of the Website (e.g. to determine which areas of the website are particularly useful or popular), which enables us to effectively improve and update the website. You can set your browser to notify you when you receive a cookie, allowing you to choose whether or not to accept it. However, if you choose to decline cookies, some areas of the Website may not function properly or may not be accessible.
An “IP address” is the Internet address with which a user’s computer or terminal device can be identified. 360dialog may collect and use IP addresses to analyze trends, administer the Website, track user activity, and gather broad demographic information about overall usage. 360dialog does not link your IP addresses to your other personal data.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.
Google will not associate your IP address with any other data held by Google.
You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout?hl=en-US
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We use Facebook pixel from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter referred to as: “Facebook”) on our website. Facebook pixel allows us to track actions of users who have seen or clicked on Facebook advertising. We use Facebook pixel to investigate the effectiveness of our Facebook advertising for statistical and market research purposes. Additionally, lists of website visitors are compiled to create custom audiences for remarketing campaigns. The collected data cannot be used to identify users as it is anonymous. However, Facebook does store and process this data. Facebook can link this data to your Facebook account and use it for its own advertising purposes in accordance with the Facebook Data Policy. We have no influence on the scope of the collected data and the further use of the data collected by Facebook through the use of Facebook Pixel. More information on how Facebook processes data can be found in the Facebook Data Policy. Specific information and more details about Facebook pixel can be found on the Facebook Help pages.
Tealium Tag Management System
We use the Tag Management System Tealium iQ, a service of Tealium Inc, 11085 Torreyana Road, San Diego, CA 92121, USA, via which we centrally manage, control and load third-party measurement pixels (tags) on our websites.
This enables us to monitor the data collection of each provider tag and allow our website visitors to decide for themselves about third-party access and cookies.
By extending the functionality, it is also possible for us to dynamically adapt parts of the web pages and to design them automatically and in real time according to requirements. A cookie called utag_main is created to enable this functionality. The tag management system is necessary to provide the service and therefore cannot be deactivated.
The applicable data protection regulations can be found at https://tealium.com/privacy/
More information can be found here: https://legal.hubspot.com/privacy-policy
We take all reasonable steps to protect your personal information when it is transferred from your computer to our Website and to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction. You should remember that data transmission over the Internet is never completely secure or error-free. This applies in particularly to e-mails to or from this Website. You should therefore be particularly careful in deciding what information you send us by e-mail. Furthermore, when using passwords, ID numbers or other special access facilities on this Website, it is your responsibility to protect them accordingly. We strongly recommend that you do not disclose your password to anyone and change it at regular intervals. The password should be a combination of letters and numbers and should contain at least seven characters.
Information about my personal data
Upon your request, we will be happy to provide you with information about your stored personal data. Please use the contact details below.
Revocation of consent
You may wish to revoke your consent to the collection, use and disclosure of your personal data. You have the right to request the freezing or deletion of some or all of your personal data. In this case we are no longer permitted to use your personal data for the purpose(s) intended by 360dialog. To revoke your consent, please contact us as indicated below.
The data protection officer of 360dialog GmbH (Germany) is René Rautenberg.