WhatsApp CRM & Ticketing Integration

Integrate WhatsApp with CRM tools, and manage all your contacts and leads in one place. And it’s all possible with the WhatsApp Business API from 360dialog. Connect your WhatsApp CRM activities with:

  • Salesforce
  • HubSpot
  • Pipedrive
  • Bitrix24
  • Kommo (Formerly amoCRM)
  • SugarCRM
  • and more
Ask for WhatsApp Business API
Ask for WhatsApp API
WhatsApp CRM
WhatsApp CRM

98%

open rate

98% open rate

45-60%

click rate

45-60% click rate

2B+

users

2B+ users

Seamless integration to quickly deploy WhatsApp API

WhatsApp Integration with Ticketing Systems

With the Business API, businesses can use WhatsApp for customer support and ticketing system integrations:

  • Seamless integration to quickly deploy WhatsApp
  • Create support tickets from WhatsApp messages
  • GDPR Compliant
  • Supports Jira, Trello, Zoho Desk, Monday.com, Freshdesk, and more
Get access to WhatsApp API
Get access to WhatsApp API
Group

WhatsApp CRM integration through 360dialog’s partners!

360dialog’s strong partner network will help integrate WhatsApp with CRM software or Customer Service platforms used by your business! WhatsApp API integrates easily and quickly into your customer relations and support landscape.

360dialog Platform
CRM Integrations

CRM Integrations

Connect all WhatsApp data (phone number, name, chats, etc.) to existing customer profiles in CRMs

Centralized Ticketing

Centralized Ticketing

When a WhatsApp message is received, support tickets can be automatically created to manage and log customer service threads

WhatsApp Notifications

WhatsApp Notifications

Enable personalized WhatsApp messages from your CRM, including Salesforce, HubSpot, Intercom, Freshdesk, and many more

Fast connection of CRM and Messaging activity

WhatsApp CRM Integration

Advantages of 360dialog’s WhatsApp CRM Integration:

  • Fast connection to Messaging activities
  • Inbox Integrations available
  • Any chatbot solution can be integrated
  • Bulk messaging with automated workflows
Get info about CRM integrations!

WhatsApp & HubSpot Integration Use Case

The following example shows how to register WhatsApp contacts in HubSpot, send WhatsApp messages through the direct chat feature, and record messages as timeline events

How WhatsApp and HubSpot integrate to create CRM workflow automation

HubSpot is one of the most powerful tools when it comes to inbound marketing, sales, and services. By integrating the 360dialog WhatsApp API and HubSpot, businesses can:

  • Automatically import Customer’s WhatsApp information into HubSpot
  • Assign Contacts to team members or to lists
  • Utilize the imported contact information for various marketing purposes
  • Respond to WhatsApp messages directly on HubSpot
  • Create automated workflows to send bulk WhatsApp messages.

See more Integrations at get.chat →  

WhatsApp Integration on HubSpot: Features

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WhatsApp Ticketing Integration Use Case

WhatsApp Ticketing Integration Use Case

The following application case shows how Helpdesk Ticketing can be integrated with WhatsApp

The following application case shows how Helpdesk Ticketing can be integrated with WhatsApp

WhatsApp for Customer Service
Retail

WhatsApp for Customer Support

Live 1:1 engagement with your users and consumers via WhatsApp. Chat casually with your clients and answer their needs with the help of full media support: images, video, pdf, or location sharing.

See all WhatsApp API Use Cases →

Customer Journey with 360dialog’s WhatsApp API Integration

Customer Journey with 360dialog’s WhatsApp API Integration

With a 360dialog CRM & Ticketing Integration, journey data can be automatically transferred between your apps and the 360dialog WhatsApp API solution to provide your customers with the best possible customer experience via WhatsApp

With a 360dialog CRM & Ticketing Integration, journey data can be automatically transferred between your apps and the 360dialog WhatsApp API solution to provide your customers with the best possible customer experience via WhatsApp

360dialog CRM Integration

Integrate WhatsApp with CRM or Ticketing Systems

Offer your clients the benefits of relevant and convenient services via the WhatsApp Business API with an official WhatsApp Enterprise Account

Ask for WhatsApp Business API!
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Official API by WhatsApp for sustainable growth

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Your data hosted by a verified channel partner

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Hosting of your data in German data centers

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Secure End2End Messaging

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Direct Acces to the global WhatsApp team