Partner Updates

Here you will see a collection of our newsletters, which are sent to all users registered under Partner Accounts with important information. To start receiving them in your inbox, add your email address as a new user to your 360dialog Partner Account.

Documentation
Documentation

Sent on October 21, 2024

Sent on October 21, 2024

Key updates on WhatsApp’s 2025 Pricing model, text truncation for marketing templates, and more. We also highlight important 360dialog platform updates.

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Documentation
Documentation

Sent on September 23, 2024

Sent on September 23, 2024

Stay informed on the updated pricing for marketing and utility messages, a new error code for per-user marketing limits, and other key updates on the WhatsApp Business Platform.

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Documentation
Documentation

Sent on July 10, 2024

Sent on July 22, 2024

To ensure Clients and Partners have safer 360dialog accounts, we are implementing a series of small updates.

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Documentation
Documentation

Sent on July 10, 2024

Sent on July 10, 2024

The Partner Office Hours is a dedicated space where we share details about 360dialog’s Product updates, new feature launches, and industry developments. These sessions are aimed to accelerate our response to our Partner needs and keeping a closer connection with them.

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Documentation
Documentation

Sent on May 9, 2024

Sent on May 9, 2024

We bring you important updates regarding the WhatsApp Business API, including Per-user Marketing Message Limit and Template Pacing for Utility messages, Cloud API availability for Turkey numbers, and moreover, best practices to maintain account security.

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Documentation
Documentation

Sent on April 16, 2024

Sent on April 16, 2024

We’re happy to announce the launch of the Webhook per Phone Number feature in Cloud API. This means that using Cloud API is even easier – no changes are needed in your Webhook handling, since the existing Webhook per Phone Number set in On-premise will also be supported.

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Partner Office Hours

Partner Office Hours sessions are focused on keeping a closer connection with our Partners, sharing monthly updates about 360dialog’s products, feature launches, and important WhatsApp ecosystem developments.

Become a partner to receive invitations for these sessions directly via email. Find the recording of previous sessions below:

Documentation

Streamed on May 30, 2024

Streamed on June 27, 2024

In this session, we discussed a pertinent topic requested by Partners and Clients over the past months: WhatsApp Business Account Health. We covered what to look for, how to manage the account’s health, and the steps to appeal in case of rejection. This session can help you understand the key indicators of account health, best practices for maintaining a healthy account status, and detailed instructions if you face any challenges.

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Documentation

Streamed on June 27, 2024

Streamed on May 30, 2024

In this session, we recapped WhatsApp’s new Per-User Marketing Message Limit, diving into the impacts since the global rollout, which was just one week before the session. We also shared a QR code so you can send us questions about the topic or suggestions for what you would like to see in Partner Office Hours, including how you reacted/were impacted with the changes.

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Documentation

Streamed on May 16, 2024

Streamed on May 16, 2024

In this session, we anticipated the global rollout of Per-user Message Limits on May 23, explaining what they are, why Meta is implementing them, and how you should prepare for it. We also brought some results and learnings from India’s experience with these limits since the beginning of 2024.

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Become a WhatsApp Business API partner

As an API-focused company, 360dialog has the perfect product for ISVs and System Integrators that need to easily integrate their platforms to a WhatsApp Business API provider without requiring extra development to offer clients account creation and management tools


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Official API by WhatsApp for sustainable growth

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Your data hosted by a verified channel partner

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Hosting of your data in German data centers

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Secure End2End
Messaging

Secure End2End Messaging

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Direct Access to the global WhatsApp team