Platform Use Cases Pricing FAQ
WhatsApp Business API & Integration API
– 360dialog is verified WhatsApp Business Solution Provider (BSP)
– Developer friendly API: direct access to WhatsApp Business API
– Regional hosting for data compliance & performance available
– On-Premise in your own cloud environment available
– We don’t save message data after retrieved to clients’ services
– No extra docu additional to the original WhatsApp docu needed
– Branded Messaging / Green Tick Verification Badge possible
– Bring Your Own Number (mobile, landline, toll-free)
– Rich Messaging (images, files, location, audios, videos, links, etc)
– Branded Stickers / Interactive Buttons / Quick Replies / Lists
WhatsApp Business API specialist
- WhatsApp API as easy as On-Premise
- GDPR compliant & local servers in your country
- Easy to integrate, based on WhatsApp API docu
- Open API for integration with CRM, Team Inbox, Chatbot, Help Desk, etc
- WhatsApp message sandbox
- Highly performant API – 100% messages delivered
- Highly scalable SaaS Pricing
- Fast & automated self-service account activation
- Full transparency on any account activation step
Retail & Facebook Advertising
Make every store available for your customers through WhatsApp. Enable pre-orders, make your services available for your customers, integrate into Facebook via Click-to-WhatsApp Ads using the most popular messaging app by connecting via WhatsApp API provided by 360dialog.
Automotive
Enable all your IOT infrastructure with WhatsApp. Let your customers open their cars, switch their lights or heating on while using their WhatsApp interface. Just integrate with the WhatsApp Business API and make your product available through WhatsApp!
Telecommunication
360dialog can enable OTT services for Telcos within Telco’s own environment at scale. Serve your business customers also in their WhatsApp flows, starting chats from your website or via Click-to-WhatsApp ads from Facebook.
Fintech
Grow your sales with WhatsApp and equip large sales organisations with a GDPR compliant sales platform, based on the WhatsApp API.
Human Resources
Be available for your existing and future team with WhatsApp, the channel most of your team members already use. No extra app needed, just integrate your HR solution via 360dialog API and time tracking or HR solutions are available via WhatsApp!
WhatsApp Business API integration Platform as a Service (iPaaS) Pricing
Prices available from January 2021 and only for new WhatsApp Business Accounts or WhatsApp numbers
Special discounts for India, Brazil & Indonesia available! Please contact our sales team
Most scalable
Dev’s favourite
On-Premise / High-Availability
Please ask us for special rates, if you are an ISV or if you have demand for high volumes of WhatsApp Business API accounts!
WhatsApp Business API FAQ
Can I create a WhatsApp chat bot with WhatsApp Business API?
Of course you can use the WhatsApp API to enable a bot for easy communication and chat. If you have any questions about the possibilities and the setup, we are happy to help you.
Can multiple employees answer WhatsApp requests via WhatsApp Business API centrally?
Yes, the 360dialog API solution can be used by one user, as well as by multiple agents as a web solution. Collaborative answering of WhatsApp requests is therefore very easy and clearly arranged.
Is the service data protection / GDPR compliant?
Using the WhatsApp Business API, 360dialog ensures legal and privacy-compliant use of WhatsApp in customer communications. When starting communication with a business, the customer submits a consent before using the WhatsApp service. Customer also proactively contacts customer service via WhatsApp and confirms the privacy policy. Also the customer can unsubscribe at any time with a simple word or command and request that their data be deleted.
WhatsApp messages between the 360dialog API and customers are end-to-end encrypted. WhatsApp cannot read them. Therefore this solution is more secure than email or many other messengers, that are not encrypted. Our hosting servers (where encryption and decryption happens) are located in certified data centers where our customers needs them to be hosted.
What is also to be mentioned for customers using our API: We do not store any message data after messages are retrieved.
Is the integration of WhatsApp via WhatsApp Business API complex?
We deliver a solution, that has little technical effort on your side. Our API is very much based on the WhatsApp Business API, so your developers do not need any extra documentation. Our service is solving all the problems you would have to solve as a on-premise customer, but the API is based on the original WhatsApp API, so you will have all new features without delay and the UX of the original API.
What are the USPs of the WhatsApp Business API?
– The WhatsApp API enables Branded Messaging / Verified Business
– You can bring your own number (mobile, landline, toll-free)
– The WhatsApp API makes rich messaging within the communication with your customers available (images, pdfs, location, audios, videos, links, buttons)
– With branded stickers, interactive buttons and quick reply buttons you can enhance and speed up any dialog with you customers
Can I connect existing CRM, Contact Center or HR systems?
Yes, you can connect existing CRM systems with our solution via WhatsApp API. Please contact us, so that we can understand and satisfy your exact needs.
Your WhatsApp Business Solution Provider
Official API by WhatsApp for sustainable channel growth
Messages are hosted by a verified channel partner
Hosting of your data in local data centers
Secure End2End Messaging
Direct Access to the global WhatsApp team