Official WhatsApp Business API Provider

✔ Direct access to the WhatsApp Business API (Cloud and On-premise)

✔ 360dialog is an Official WhatsApp Business Solution Provider (BSP)

✔ GDPR & Regional hosting for data compliance & performance

✔ Bring Your Own Number (mobile, landline, toll-free)

✔ Branded Messaging / Green Tick Verification Badge

✔ WhatsApp Newsletter Bulk messaging & automation

✔ WhatsApp Full Funnel Tracking & Retargeting

✔ Fastest signup for WhatsApp Business API

✔ WhatsApp Team Inbox included

Create a WhatsApp API account

Sign-up for WhatsApp API

Select the WhatsApp Business API industry leader

✔ Leading experts on WhatsApp Business API

360dialog is a WhatsApp Business Solution Provider solely focused on WhatsApp Business API solutions (WhatsApp Cloud API & On-premise).

✔ Largest official WhatsApp BSP by number of accounts

With a worldwide network of over 1,000 partners, 360dialog is one of the largest WhatsApp Business API providers in the world.

✔ Huge experience with a broad variety of WhatsApp use cases

With experience in several verticals, 360dialog is able to provide the building blocks for successful WhatsApp use cases (Automation, Marketing Automation, Attribution, Integrations, etc.)

✔ WhatsApp Analytics and Retargeting solution

Together with the WhatsApp API access businesses can use 360dialog’s WhatsApp Signals, Measurement & Retargeting solution.

✔ WhatsApp Newsletter Marketing Automation

Businesses can create efficient WhatsApp newsletter & marketing automation flows with 360dialog to optimize WhatsApp funnels.

WhatsApp Business API features

Fast & Intuitive account activation
Reliable API: 100% Message Delivery
GDPR compliant & local servers
Open API for easy integration with CRM, Team Inbox, Chatbot, Help Desk, etc.
WhatsApp Sandbox API for developers
Highly scalable SaaS Pricing
Free WhatsApp team inbox
Marketing Automation
WhatsApp Analytics & Tracking

Apply for WhatsApp API

Activate Your Account in One Session

WhatsApp Business API account activation — 360dialog

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Requirements:

Phone number not connected to WhatsApp.
Ownership of Facebook Business account.
Disabled IVR system during signup.

Get access to WhatsApp API

WhatsApp Cloud API with an Official BSP

360dialog actively prioritizes the WhatsApp Cloud API in alignment with Meta’s future vision. By choosing 360dialog as your WhatsApp Cloud API provider, your business can benefit from fast support and free add-ons such as free integrations, automation, and a shared inbox.

Premium support with real-time responses
Problem investigation in 30mins for premium packages
Ads & Measurement platform for funnel tracking
Team inbox license for premium users
HubSpot & Zapier integration for premium users

Learn more about WhatsApp Cloud API

Learn more

Connecting brands
with customers everywhere

Thousands of businesses in 116 countries rely on 360dialog
as their official WhatsApp API provider.

360dialog is by far the best
only API BSP on the market.
All the prices are transparent.
The processes are clear and easy
to understand. The partner experience starting with sales,
then growth, then support is just exceptional.

Denis B.

Posted on Google

I’m very satisfied with
the company. Tried a bunch
of WhatsApp-related product providers and 360dialog seems
to deliver exactly what they advertise. It’s easy to use, reliable and the pricing is adequate.
Great documentation for API usage, great support team.

Krzysztof G.

Posted on Google

360dialog is an excellent
WhatsApp provider.
Simple processes, good quality, great price, and timely support.
We fully solved our WhatsApp integration need.
Highly recommended.

Moy A.

Posted on Google

Explore the Benefits of WhatsApp Business API (Cloud & On-premise)

Seamlessly integrate the WhatsApp API into your marketing and communication workflows to enhance customer engagement. Reach your target audience, drive growth, and stay ahead of the competition by leveraging the capabilities of WhatsApp API.

Bulk messaging and automation

Multiple integrations

Analytics & tracking

98%

open rate

98% open rate

45-60%

click rate

45-60% click rate

2B+

users

2B+ users

360dialog’s Marketing automation & Newsletter solution is ideal for companies that want to Reach 5,000+ WhatsApp newsletter subscribers and ensure high open rates. Enjoy the benefits of automating bulk messaging and sending personalized and interactive promotional messages to your target audience effortlessly. All through 360dialog’s API!

WhatsApp Newsletter software: Learn more

Learn more

Ads that click to WhatsApp for API users

360dialog enables WhatsApp API users to create Facebook and Instagram ads that click to WhatsApp. Unlock the potential of personalized, interactive, and real-time conversations to drive conversions, build customer relationships, and achieve your marketing goals.

Launch your campaign

Learn more

WhatsApp Team Inbox

360dialog, official BSP, has established a unique network of software vendors offering a wide range of Messaging and WhatsApp Team Inbox solutions. Our partners’ team inboxes include a wide range of features and integrations that fit the needs of any business using the official WhatsApp API. Features include bulk messaging, CRM integrations, automation, multi-user, and multi-device access. No need to develop a new software for the WhatsApp API!

Get started with WhatsApp Team Inbox

Get started

Analytics and tracking for WhatsApp API

With 360dialog’s WhatsApp Analytics, Measurements and Signals Platform, you gain valuable insights into your ads that click to WhatsApp and automated marketing campaigns. Track performance, optimize strategies, and achieve better results with advanced analytics and seamless integration with WhatsApp API.

Learn more about WhatsApp Analytics

Learn more

WhatsApp Business API reseller program for ISVs

We look forward to establishing profitable partnerships with independent software vendors (ISVs) and system integrators who provide the Business API to end-users. We provide our partners with excellent support and dashboards that help them track the signups and subscriptions of their clients.

Become a reseller

WhatsApp Business API integration Platform as a Service (iPaaS) Pricing

Prices available from January 2021 and only for new WhatsApp Business Accounts or WhatsApp numbers

Special discounts for India, Brazil & Indonesia available! Please contact our sales team

Monthly License Fee per hosted Number

WhatsApp Session Messages or Conversations

Capacity

Messaging Pricing

Direct Access to API

Service Level

Monthly fee for dedicated Regional Hosting

Support Package

WhatsApp Official Business Account (green badge)

Add-ons Included

Professional

Most scalable

99 €

WhatsApp Session Messages or Conversations

Capacity

Peaks up to 25 messages per second without latencies

Messaging Pricing

According to WhatsApp Price List

Direct Access to API

Processing of messages limited to 25 messages per second

Service Level

>99%

Monthly fee for dedicated Regional Hosting

from 10€

Premium

WhatsApp Official Business Account (green badge)

Add-ons Included

get.chat 20 user seats inbox license

WABA
(Professional Plan)

API Only

Dev’s favourite

WhatsApp Session Messages or Conversations

Capacity

Peaks up to 25 messages per second without latencies

Messaging Pricing

According to WhatsApp Price List

Direct Access to API

Processing of messages limited 25 messages per second

Service Level

>98%

Monthly fee for dedicated Regional Hosting

from 20€

Standard

WhatsApp Official Business Account (green badge)

Add-ons Included

get.chat 5 user seats inbox license

WABA
(API Only Plan)

Enterprise

On-Premise / High-Availability

> 200 €

WhatsApp Session Messages or Conversations

Capacity

Ultra high bandwidth and auto-scale set-ups available

Messaging Pricing

According to WhatsApp Price List

Direct Access to API

Up to 250 messages per second

Service Level

>99%

Monthly fee for dedicated Regional Hosting

Premium

WhatsApp Official Business Account (green badge)

Add-ons Included

get.chat 20 user seats inbox license

On-Premise
(Enterprise Plan)

Please ask us for special rates, if you are an ISV or if you have demand for high volumes of Business API accounts!

Frequently Asked Questions

Can I create a WhatsApp chatbot with the API?

Of course, you can use the WhatsApp API to enable a bot for easy communication and chat. If you have any questions about the possibilities and the setup, we are happy to help you.

What is the difference between WhatsApp Cloud API and WhatsApp On-Premises API (known as Business API)?

WhatsApp Business Platform Cloud API and WhatsApp Business Platform On-Premises API (known as Business API) are both developed by Meta and provided by 360dialog. They represent the communication layer between the WhatsApp Business Platform and the 360dialog WhatsApp Business Solutions. The main difference is that the Business API can be hosted locally or on-premise while the Cloud API is hosted on Meta’s servers in North America only. Technically, both the Business API and Cloud API serve the same purpose, but not the same business size or segments. Both are REST APIs that facilitate the transfer of data between WhatsApp Business Platform and other platforms.

What is WhatsApp Business API?

The WhatsApp Business API is an application programming interface that enables the exchange of data between WhatsApp and any other application or platform of the user’s choice. For example, a business can use the API (also referred to as On-premise API or Cloud-API) to transfer contact information such as name and phone number from WhatsApp to a CRM such as HubSpot. The API can also be used to connect your chatbot or multiple agents to your WhatsApp inbox. Any connection that requires importing and exporting data from WhatsApp is possible thanks to the API.

For example, if you have an application or a website for booking appointments, and you want users to be able to book appointments on your application through WhatsApp, the API might come in handy. You can connect your booking system to WhatsApp and enable users to book appointments through interactive messages.

How long does it take to get WhatsApp API access?

On the 12th of September 2021, we implemented the Embedded Signup process which doesn’t require Facebook Business verification and would take 5 to 15 mins to complete and get access to the API. However, this approximation assumes that:

1. The phone number you are using is not connected to any other WhatsApp account.
2. You have a Meta (Formerly known as Facebook) business account.
3. You have a verified Meta business manager account.
4. If you have a phone number with an IVR system it should be temporarily disabled during the signup process.
5. You have access to the phone number and you can verify it through SMS or Voice call during the signup process.

If you don’t meet the requirements/prerequisites listed above, the signup process might take longer especially if the support team would have to interfere to grant you access.

Please read the documentation regarding the signup process carefully before proceeding.

What are WhatsApp API messaging limits?

There are different messaging limits tiers that are enforced by WhatsApp to ensure that businesses don’t send too many spam and promotional messages and make sure that WhatsApp users always have a good user experience.

Therefore, the limits on messages are imposed based on your quality rating which is calculated based on how users received your messages in the past seven days. If you make sure to comply with WhatsApp commerce policy and maintain a high-quality rating you move up the messaging tiers and send more messages per day.

Here are the messaging tiers as specified by WhatsApp and Meta:

• Level 1: 1,000 business-initiated conversations (with 1,000 unique customers) in a rolling 24-hour period.

• Level 2: 10,000 business-initiated conversations (with 10,000 unique customers) in a rolling 24-hour period.

• Level 3: 100,000 business-initiated conversations (with 100,000 unique customers) in a rolling 24-hour period.

• Level 4: unlimited business-initiated conversations in a rolling 24-hour period.

You can read more about WhatsApp’s messaging limits here.

Can my team answer WhatsApp requests centrally?

Yes, this is one of the benefits of WhatsApp On-Premises API (Business API). The 360dialog API solution can be used by one user, as well as by multiple agents as a web solution. Collaborative answering of WhatsApp requests is therefore very easy and clearly arranged.

Is the service GDPR-compliant?

Using the WhatsApp On-Premises API, 360dialog ensures legal and privacy-compliant use of WhatsApp in customer communications. When starting communication with a business, the customer submits consent before using the WhatsApp service. The customer also proactively contacts customer service via WhatsApp and confirms the privacy policy. Also, the customer can unsubscribe at any time with a simple word or command and request that their data be deleted.

WhatsApp messages between the 360dialog API and customers are end-to-end encrypted. WhatsApp cannot read them. Therefore this solution is more secure than email or many other messengers, that is not encrypted. Our hosting servers (where encryption and decryption happen) are located in certified data centers where our customers need them to be hosted.

What is also to be mentioned for customers using our API: We do not store any message data after messages are retrieved.

Is the integration of WhatsApp API complex?

We deliver a solution, that has little technical effort on your side. Our API is very much based on the WhatsApp On-Premises API, so your developers do not need any extra documentation.

Our service is solving all the problems you would have to solve as an on-premise customer, but the API is based on the original WhatsApp API, so you will have all new features without delay and the UX of the original API.

Can I connect existing CRM, Contact Center, or HR systems?

Yes, you can connect existing CRM sytems with our solution via WhatsApp API. Please contact us, so that we can understand and satisfy your exact needs.

Is WhatsApp API free?

Unlike the WhatsApp Business Application, the WhatsApp API is not available for free. The API is associated with costs such as hosting fees, support, and conversation fees as specified by Meta and WhatsApp. It is worth noting that the first 1000 conversations per month are free and after that, the conversation fees are applied based on Meta’s rate cards. We don’t charge any additional cost per conversation.

How to apply for WhatsApp Business API?

The process is very simple. All you have to do is to make sure that you meet all the requirements that can be found in Meta’s documentation. Then you can create an account with 360dialog in 5 to 15 mins by following the instructions.
Keep in mind that WhatsApp and Meta have applied a strict business and commerce policy that businesses that want to get access to the API should abide by. The WhatsApp API is not made to send thousands of promotional and spammy messages to strangers. Therefore, it is not a suitable tool to contact cold leads. In a matter of fact, Meta might penalize you by limiting the number of messages you can send or completely blocking your number.

Moreover, the API is not a messaging interface like the WhatsApp Business App. This means that any number that is used for the API cannot be used with another WhatsApp account and if businesses want to send and receive messages through the API, they should develop their own messaging solution or get it from an independent software vendor.

Your WhatsApp Business Solution Provider

Relevant and convenient services via the WhatsApp Business API with an official WhatsApp Enterprise Account

Ask for WhatsApp API access

Official API by WhatsApp for sustainable growth

Messages are hosted by a verified channel partner

Hosting of your data in local data centers

Secure End2End Messaging

Direct Access to the global WhatsApp team

Solutions

WhatsApp Business API

WhatsApp Newsletter Software

Ads that click to WhatsApp / Lead Gen

WhatsApp Analytics, Tracking & Retargeting

WhatsApp Team Inbox

Integrations

WhatsApp for CRM

Zapier

HubSpot

Free Chat Button

Resources

WhatsApp API

Integrations Docs

FAQ

User Documentation

Contact us

Partner Documentation

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Official WhatsApp Business API Provider

Select the WhatsApp Business API industry leader

✔ Leading experts on WhatsApp Business API

✔ Largest official WhatsApp BSP by number of accounts

✔ Huge experience with a broad variety of WhatsApp use cases

✔ WhatsApp Analytics and Retargeting solution

✔ WhatsApp Newsletter Marketing Automation

WhatsApp Business API features

Activate Your Account in One Session

Requirements:

WhatsApp Cloud API with an Official BSP

Connecting brandswith customers everywhere

Explore the Benefits of WhatsApp Business API (Cloud & On-premise)

98%

45-60%

2B+

WhatsApp newsletter: Marketing automation & bulk messaging on WhatsApp

Ads that click to WhatsApp for API users

WhatsApp Team Inbox

Analytics and tracking for WhatsApp API

WhatsApp Business API reseller program for ISVs

WhatsApp Business API integration Platform as a Service (iPaaS) Pricing

Frequently Asked Questions

Your WhatsApp Business Solution Provider

Connecting brands
with customers everywhere