Helpdesk, Ticketing or IOT Integrations with WhatsApp Business API
Connect your customer service and ticketing applications in Jira Service Desk, Trello, Monday.com, Zoho Desk, Freshdesk or Dixa to the 360dialog API solution and the WhatsApp Business API communication is automatically converted into helpdesk or service desk tickets. Connect the most relevant messenger channel with Jira & Co. Our partners will support you!
We connect to your ticketing needs!
No matter if Jira, Trello, Monday.com, Zoho Desk, Freshdesk or Dixa, the 360dialog WhatsApp API solutions integrate easily and quickly into your customer support landscape.
Centralized Ticketing
Tickets are automatically created to manage and log your WhatsApp service threads
Channel Extension
Connect the most relevant messenger channel with your Helpdesk Ticketing Solution
Helpdesk / Ticketing Solutions
Integrations:
- Seamless integration to quickly deploy WhatsApp
- WhatsApp messaging IN/OUT simply managed through your Helpdesk Tickets
- Based on Rule Engine
- Providing GDPR Compliance for you
Use Case
The following application case shows how Helpdesk Ticketing Integrations can be used as an example
Retail
Customer Service
Live 1:1 engagement with your users and consumers via WhatsApp. Chat casually with your clients and answer their needs with the help of full media support: images, video, pdf or location sharing.
Journey Tracking with Helpdesk Ticketing Integration
With a 360dialog Ticketing Integration, journey data can be automatically transferred between your apps and the 360dialog WhatsApp API solution to provide your customers with the best possible customer experience via WhatsApp
Your WhatsApp Business Solution Provider
Offer your clients the benefits of relevant and convenient services via the WhatsApp Business API with an official WhatsApp Enterprise Account
Official API by WhatsApp for sustainable channel growth
Your data hosted by a verified channel partner
Hosting of your data in Geman data centers
Secure End2End Messaging
Direct Acces to the global WhatsApp team