WhatsApp for Customer Service Through the Business API. Helpdesk, Ticketing, and IoT Integrations.

With the Business API, you can use WhatsApp for customer service, support, and IoT integrations. Connect your customer service and ticketing applications in Jira Service Desk, Trello, Monday.com, Zoho Desk, Freshdesk, or Dixa to the 360dialog API solution, and automatically convert the WhatsApp Business API communication into helpdesk or service desk tickets. Connect the most relevant messenger channel with Jira & Co. Our partners will support you!

Helpdesk, Ticketing or IOT Integrations with WhatsApp Business API
Group Icon

We connect to your ticketing needs!

No matter if Jira, Trello, Monday.com, Zoho Desk, Freshdesk or Dixa, the 360dialog WhatsApp API solutions integrate easily and quickly into your customer support landscape.

360dialog WhatsApp API
Centralized Ticketing

Centralized Ticketing

Tickets are automatically created to manage and log your WhatsApp service threads

Channel Extension

Channel Extension

Connect the most relevant messenger channel with your Helpdesk Ticketing Solution

Seamless integration to quickly deploy WhatsApp API

WhatsApp for Customer Service and Helpdesk / Ticketing Solutions


  • Seamless integration to quickly deploy WhatsApp
  • WhatsApp messaging IN/OUT simply managed through your Helpdesk Tickets
  • Based on Rule Engine
  • Providing GDPR Compliance for you

Use Case

The following application case shows how Helpdesk Ticketing Integrations can be used as an example

WhatsApp for Customer Service


WhatsApp for Customer Service

Live 1:1 engagement with your users and consumers via WhatsApp. Chat casually with your clients and answer their needs with the help of full media support: images, video, pdf, or location sharing.

See all WhatsApp Business API Use Cases →

Journey Tracking with Helpdesk Ticketing Integration

With a 360dialog Ticketing Integration, journey data can be automatically transferred between your apps and the 360dialog WhatsApp API solution to provide your customers with the best possible customer experience via WhatsApp

360dialog Ticketing Integration

Your WhatsApp Business Solution Provider

Offer your clients the benefits of relevant and convenient services via the WhatsApp Business API with an official WhatsApp Enterprise Account

Checkmark Icon

Official API by WhatsApp for sustainable channel growth

Checkmark Icon

Your data hosted by a verified channel partner

Checkmark Icon

Hosting of your data in Geman data centers

Checkmark Icon

Secure End2End Messaging

Checkmark Icon

Direct Acces to the global WhatsApp team