WhatsApp for Customer Service Through the Business API. Helpdesk, Ticketing, and IoT Integrations.
With the Business API, you can use WhatsApp for customer service, support, and IoT integrations. Connect your customer service and ticketing applications in Jira Service Desk, Trello, Monday.com, Zoho Desk, Freshdesk, or Dixa to the 360dialog API solution, and automatically convert the WhatsApp Business API communication into helpdesk or service desk tickets. Connect the most relevant messenger channel with Jira & Co. Our partners will support you!
Tickets are automatically created to manage and log your WhatsApp service threads
Connect the most relevant messenger channel with your Helpdesk Ticketing Solution
WhatsApp for Customer Service and Helpdesk / Ticketing Solutions
- Seamless integration to quickly deploy WhatsApp
- WhatsApp messaging IN/OUT simply managed through your Helpdesk Tickets
- Based on Rule Engine
- Providing GDPR Compliance for you
The following application case shows how Helpdesk Ticketing Integrations can be used as an example
WhatsApp for Customer Service
Live 1:1 engagement with your users and consumers via WhatsApp. Chat casually with your clients and answer their needs with the help of full media support: images, video, pdf, or location sharing.
Journey Tracking with Helpdesk Ticketing Integration
With a 360dialog Ticketing Integration, journey data can be automatically transferred between your apps and the 360dialog WhatsApp API solution to provide your customers with the best possible customer experience via WhatsApp
Your WhatsApp Business Solution Provider
Offer your clients the benefits of relevant and convenient services via the WhatsApp Business API with an official WhatsApp Enterprise Account
Official API by WhatsApp for sustainable channel growth
Your data hosted by a verified channel partner
Hosting of your data in Geman data centers
Secure End2End Messaging
Direct Acces to the global WhatsApp team