Realtime Customer Interactions

Turn every customer interaction with your brand into a WOW experience.
Understand the full context of each interaction and recognize your customers’
individual needs to serve them in realtime.

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Service Time

24/7 availability

Average Process Time

accelarate time to success

Customer Satisfaction

WOW experience

Contact Channels

instant mobile chat

Handle high call rates and meet customers’ expectations

Realtime Customer Interaction allows you to automate simple requests, to free up your resources for the more complex inquiries and thus be able to deliver quality service.
Bots as a substitute for human agents may seem an obvious solution, but RCI tackles the issue one step sooner as it manages to anticipate the caller concerns (based on the caller’s existing customer data from the various data silos). After the request is recognized, the customer is offered the corresponding solution directly.

 

  no Bot needed

  no waiting loop

  accelerate time to success

Handle high call rates and increased customer expectations

 

Realtime Customer Interaction allows you to automate simple requests, to free up your resources for the more complex inquiries and thus be able to deliver quality service.

Bots as a substitute for human agents may seem an obvious solution, but RCI tackles the issue one step sooner anticipating the caller concerns (based on the caller’s existing customer data from the various data silos). After the request is recognized, the customer is offered the corresponding solution directly.

 

  no Bot needed

  no waiting loop

  accelerate time to success

How does RCI work?

Realtime Customer Interaction and personalization improves the customer experience and enables brands to deliver the right content to the right user based on the context of his/her previous interaction with the brand.

in less than 200ms

How does it work?

Realtime Customer Interaction improves the customer experience, and Relevant Personalization enables you to deliver the right content to each visitor based on their previous interactions with your brand.

360dialog brings together in realtime the data integration, complex decisions and multichannel orchestration needed in order to maximize the positive impact of every customer interaction along the way.

  in less than 200ms

How does it work?

Realtime Customer Interaction improves customer experience.

Relevant personalization makes it easier to deliver the right content to each user based on the context of their previous interactions with your brand.

360dialog brings together in realtime the data integration, complex decisions and multichannel orchestration you need in order to maximize the positive impact of every customer interaction along the way.

 

  in less than 200ms

USE CASES

3 Cases for your customer facing proccesses

REALTIME CUSTOMER INTERACTIONS

IN ACTION

What do we know about your customers?

 

Gathering information about each individual user´s identity, like their account details, their purchase history and so forth, we are able to recognize the customers’ context and needs, and react to the status of their journey.

 

  Historical Data

  Contextual Data

  Dynamic Profiles

USE CASES

use cases for 3 customer-facing processes

anyone in any context

Target the right customers, start a relevant and personalized conversation.

Personalization

anywhere in any channel

Communicate where it works best for your customer.

Channels

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anytime in real-time

Know when the moment comes and be able to communicate instantly.

Real-time

How do we serve them?

We are running complex decisions based on several data sources and trigger actions through any communication channel in less than 200ms.

Independently from the realtime capability of 3rd party data-sources, we imply flexible business rules with our state machine approach. Our RCI module is integrated with all mobile channels.

  Predictive Analytics

  Business Rules

  Cross-channel State Engine 

Running 1-to-1 conversation for top brands

“Mobile Engagement is essential for our app portfolio. With the platform and services of 360dialog we’ve been able to realize a programmatic customer engagement setup.”

Steffen Moritz

Senior Manager Digital Touchpoints & Consumer Communications, Deutsche Telekom AG

Your App

Engage with your app users via push an in-app messaging.

The Browser

Reach your website users. Seize the opportunity!

Messengers

Communicate with users directly in their messenger app.

h

Media

A gateway to content that delivers performance.

BENEFITS

Enhance Customer Experience

Deliver personalized content,
based on your business rules and data.

Boost Productivity

Focus on complex tasks and free
your time from unnecessary duties.

Increase Customerbase

Respond to requests in realtime
and deliver a personalized offer.

Tailored Convenience

Offer Courtesy Callbacks, Channel
Switches, and other automated services.

 Historical Data

 Contextual Data

 Dynamic Profile

360dialog’s customers increase agent efficiency and improve overall customer satisfaction.

Stay on top of the latest marketing developments and deliver a 360 communication

Multi-Channel Messaging

Reach your customers wherever they are,
across all channels, devices and browsers.

Livechat & Chatbots

Enable smart bot conversations in your
customer-facing processes, using historical and situational context.

Success Story

How a successful dating app boosted conversion rates by +19,63% with Rich Push Notifications.

Learn more

Any questions left?

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