WhatsApp API Integration with your CRM & Contact Center Solutions

All-in-one API for WhatsApp! Connect your CRM activities with Salesforce, HubSpot, Pipedrive, Bitrix24, amoCRM, SugarCRM and Dynamics, with the most relevant messenger channel. Triggering messages or enriching Customer Profiles with just one integration to our 360dialog platform. So powerful! 


WhatsApp API Integration with CRM & Contact Center Solutions
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Our integration partners connect to your CRM needs!

No matter if Salesforce, HubSpot, Pipedrive, Bitrix24, amoCRM, Intercom, SugarCRM or Dynamics, the 360dialog platform integrates easily and quickly with your CRM system. 360dialog’s strong partner network will provide you with solutions supporting your use cases!

360dialog Platform
CRM Integrations

CRM Integrations

Connect all messenger data (phone number, name, chats, etc.) to existing CRM profiles and Contact Center-Solutions

WhatsApp Notifications

WhatsApp Notifications

Enable personalized WhatsApp messages from your CRM, whether Salesforce, HubSpot, Pipedrive, Bitrix24, amoCRM, Intercom, SugarCRM or Dynamics

Fast connection of CRM and Messaging activity

CRM Connector

Advantages of 360dialog API Integration

  • Fast connection of CRM and Messaging activity
  • Inbox-Integration available
  • Standard integrations, Hubspot, Google People etc.
  • Any chatbot solution can be integrated
  • Efficient workflows by synching & rule engine
  • Load balancing of messages

Use Case

The following Use Case shows how a CRM integration can be used



Connect the WhatsApp Business API with your CRM to send messages to relevant segments informing on updates and personalized content.

In this Use Case WhatsApp Business API is integrated into a chatbot-solution, a ticketing system and a CRM solution. Message date is synchronized between all systems.

See all WhatsApp Business API Use Cases →  

Use 360dialog iPaas to sync between different integrations

With the 360dialog integration layer, in- and outgoing message data can be automatically transferred between different applications to provide your customers with the best possible customer experience

360dialog CRM Integration

Your WhatsApp Business Solution Provider

Offer your clients the benefits of relevant and convenient services via the WhatsApp Business API with an official WhatsApp Enterprise Account

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Offical API by WhatsApp for sustainable channel growth

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Your data hosted by a verified channel partner

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Hosting of your data in Geman data centers

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Secure End2End Messaging

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Direct Acces to the global WhatsApp team