Improve your customer communications with a WhatsApp Team Inbox

As an official WhatsApp Business Solution Provider, 360dialog has built a unique network of software vendors offering multiple versions of Messaging and WhatsApp Team Inbox solutions with tons of comprehensive features. Here we will take a dive into the best available solutions on the market.

All the Messaging Team Inbox Solutions presented here have access to the 360dialog WhatsApp API

WhatsApp Team Inbox Solutions

What is a WhatsApp Team Inbox or Multi Agent Inbox?

Multi Agent Inbox

In short, it is like a shared email inbox but for WhatsApp

For any modern business, managing customer communications is overwhelming and barely possible just with the WhatsApp Business app or WhatsApp Web. That is where a WhatsApp Team Inbox comes into play – it helps streamline your WhatsApp conversations and lets multiple members of your communication team collaborate from a single dashboard.

Conversations can therefore be tagged, prioritized and assigned between agent seats. No matter if you get 50 messages per day or many thousands, all are managed efficiently.

Connect WhatsApp with a Team Inbox to your business. A multi agent solution makes it easier for your team to manage customer communications!

Shared Multi Agent & Team Inbox Solutions for Messaging / WhatsApp

With the 360dialog WhatsApp API message data can be automatically transferred between your Team Inbox and your customers (with the 360dialog platform in between) to provide your customers with the best possible customer experience. The following comparison only focuses on solutions including WhatsApp Business API access and their respective pricing.

Superchat Team Inbox

Superchat

Communicate efficiently with your target group

  • WhatsApp plus additional communication channels (Facebook Messenger, Instagram DM, Viber, Telegram, WeChat, Google Business Chat, etc)
  • Only 2 agents within base plan, multi agent seats within enterprise plans
  • Monthly price per seat from €89 (1 Seat) down to €14,95 (20 Seats)
  • Message templates for WhatsApp
  • Multichannel Website Widget
  • Contact Center / Address Book
  • GDPR compliant
  • Android & iPhone App available
  • Monthly plans: €89 Starter to €299 Advanced
  • Recommended when you need a multichannel inbox, scaling at reasonable cost

Learn more →


respond.io

Collaborate and respond lightning fast

  • WhatsApp plus additional communication channels (Facebook Messenger, Instagram DM, Viber, Telegram, WeChat, etc)
  • 5 agent seats in base version (limitation on 5 agents and 100 contacts), we recommend Pro version
  • Monthly price per seat from $5 down to $4.2
  • Trigger-based rules / Canned responses
  • Real-time Analytics Dashboard – detailed conversation data
  • CRM and Help Desk integrations (HubSpot, Salesforce, Zendesk)
  • Automation integrations (Zapier, Integromat, Dialogflow)
  • Android & iPhone App 
  • Monthly plans: Free plan, $29 Professional to $399+ Enterprise, $5 for WhatsApp API access to be added
  • Recommended when you need a multichannel inbox, scaling at reasonable cost

Learn more →

Respond.io Inbox


get.chat Team Inbox

get.chat

Integrate WhatsApp with other systems easily

  • WhatsApp API only, specialized for WhatsApp communications
  • 5 parallel agent seats in base version
  • Monthly price per seat from $19,90 down to $3 (10 agent seats)
  • Message Rule Engine / Automations
  • WhatsApp bulk messaging broadcast / Message templates
  • CRM and Help Desk integrations (HubSpot, Jira, Google Contacts, Google Drive plus more coming)
  • 1,5 Million message storage & 5GB Attachment storage included
  • Open-source SDK for integration into your own UI
  • GDPR compliant
  • Monthly plan: €19,90 in GDPR countries, $19,90 for the rest of the world 
  • Recommended when you look for a WhatsApp only solution and for SDK integration into other apps 

Learn more →


trengo

Every team needs a productive inbox

  • WhatsApp plus multiple communication channels (Facebook Messenger, Instagram DM, Viber, Telegram, WeChat, Google Business Chat, etc)
  • Monthly price per seat from €41 down to €30
  • Flowbots / Conversation API – chatbot builder and comprehensive workflow automation
  • Team Chat – internal team communications organized by team or project
  • Website Chat – personalized omnichannel live chat widget
  • Help Center – self-service knowledge base integrated into live chat
  • CRM integrations (HubSpot, Salesforce, Pipedrive)
  • App integrations (Zapier)
  • Android & iPhone App
  • GDPR compliant
  • Monthly plans: Including WhatsApp from €30 per agent/month (Grow) to €41 per agent/month (Enterprise)
  • Recommended when you look for a multichannel solution for smaller teams

Learn more →

Trengo Team Inbox


ChatWerk Inbox

ChatWerk

Multichannel Solution

  • WhatsApp plus multiple communication channels (Facebook Messenger, Instagram DM, Telegram, Google Business Chat, Apple Business Chat)
  • Monthly price per seat from €65 (1 seat) down to €4.7 (200 seats)
  • Unified Messaging API – easy to set up for any CRM or bot service
  • Answer Wizard – response flow automation
  • Chat Labels and Attributes – chat management and analytics
  • Webchat Widget Generator – free live chat for your website
  • CRM integration (HubSpot)
  • Android & iPhone App
  • GDPR compliant
  • Monthly plans: Including WhatsApp starting from €65
  • Recommended when you look for a WhatsApp focused Multichannel Solution for up to 4 users

Learn more →


Userlike

Turn instant chats into long-term customers

  • WhatsApp plus multiple communication channels (Facebook Messenger, Telegram, Threema, SMS)
  • Monthly price per seat from $90 down to $36
  • Website Messenger – feature-rich chat widget with video calls and screen sharing
  • Live Translation – AI-powered translation engine, customer’s messages translated to your language and vice versa
  • Chatbots – intelligent self-service chatbots to automate conversations across channels
  • CRM, Help Desk and E-commerce integrations (HubSpot, Salesforce, Pipedrive, Jira, Zendesk, Helpscout, and many more)
  • GDPR compliant
  • Monthly plans: Including WhatsApp from $100 per month
  • Recommended when you look for a multichannel solution for teams up to 4 agents

Learn more →

Userlike Inbox


LiveChat Inbox

LiveChat

Reach your customers wherever they are

  • WhatsApp plus multiple communication channels (Webchat, Facebook Messenger, Twitter, Apple Business Chat, SMS)
  • Monthly price per seat from $138 down to $40
  • LiveChat – industry leader in live chat tools
  • LiveChat APIs – powerful automations and custom integrations
  • SnapCall – elevating chats to voice, video, and screen sharing
  • Message Translator – Effortless translation on both ends of the conversation
  • Integration with 200+ services – CRM, Help Desk, E-commerce, Marketing Automation
  • Android & iPhone App
  • Monthly plans: $19 per agent/month (Starter) to $59 per agent/month (Business) – LiveChat, $79 per license/month – WhatsApp Channel
  • Recommended when you search for a live chat solution with multichannel support

Learn more →


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