WhatsApp API Integration with your Workplace-, Team- & Livechat-Software

All-in-one API for WhatsApp! The 360 Dialog Platform (MessagePipe) enables you to use your preferred live chat application while your customers are using theirs, WhatsApp! Simply connect your live chat software, whether Intercom, Podium, Freshchat, Gorgias, Drift, Slack, Frontapp, Staffbase, Microsoft Team, Teamwire, Workbase or Jabber, to the WhatsApp Business API.

Connect WhatsApp to Livechat!

No matter which Software you are using, the 360dialog platform (MessagePipe) enables your clients to chat with WhatsApp, while your agents continue to use their accustomed Livechat Software. No need to switch between tools and services!

Livechat Integration

Incorporate WhatsApp to your existing infrastructure and workflows.

WhatsApp Notifications

Trigger personalized WhatsApp messages from your Workplace-, Team- and Livechat Software.

Livechat Connector

Advantages MessagePipe Integration

●  Builds on your existing infrastructure

●  Familiar worklflows for agents

●  Flexible data selection for personalized messenger communication

●  WhatsApp features synch seamlessly: sending and receiving of messages, emojis, location and files (photos, voice recordings, documents).

●  Automated Messages and Quick Replies

Use Case

The following Use Case shows how a Livechat integration can be used:

Retail

Customer Service

Live 1:1 engagement with your users and consumers. Connect the WhatsApp Business API to your favorite Workplace, Team & Live Chat software and chat with your customers on their preferred channel.

See all WhatsApp Business API Use Cases. →  

Journey Tracking with Livechat-Integration

With MessagePipe Workplace-, Team- & Livechat-Software, Journey data can be automatically transferred between both platforms to provide your customers with the best possible customer experience.

Your WhatsApp Business Solution Provider

Offer your clients the benefits of  relevant and convenient services  via the WhatsApp Business API with an official WhatsApp Enterprise Account.

Offical API by WhatsApp for sustainable channel growth

Your data hosted by a verified channel partner

Hosting of your data in Geman data centers

Secure End2End Messaging

Direct Acces to the global WhatsApp team